Privacy Policy

Effective Date: 15 September 2026
Last Updated: 15 September 2026

Ikshanaa Home Health Care (“Ikshanaa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health-related information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://ikshanahealthcare.com/, contact us, request an appointment, communicate with our team, or use our healthcare and home-care services.

This policy is intended to operate in accordance with applicable privacy and healthcare requirements in the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data and applicable Dubai Health Authority requirements relating to patient information and health-data confidentiality.

1. Information We May Collect

The information we collect depends on how you interact with Ikshanaa. It may include the following categories.

Personal and Contact Information

• Name
• Telephone or mobile number
• Email address
• Residential or service location
• Preferred appointment date or time
• Information submitted through website forms
• Information provided through telephone, email, or WhatsApp

Patient and Healthcare Information

If you enquire about or receive healthcare services from us, we may collect information that is reasonably necessary to provide, coordinate, document, or manage those services, including:

• Patient identification information
• Date of birth or age
• Relevant medical history
• Symptoms or reason for requesting care
• Clinical assessments and observations
• Medication-related information
• Hospital discharge or referral information
• Laboratory or diagnostic information
• Care plans and treatment-related records
• Healthcare-provider details
• Appointment and service history
• Emergency contact information
• Other information reasonably required for patient care

Information About Children and Newborns

Because Ikshanaa provides neonatal, pediatric, post-NICU, mother-and-baby, and other family healthcare services, we may process information relating to infants, children, and adolescents.

Such information should ordinarily be provided or authorized by a parent, legal guardian, or other person legally permitted to act on the patient’s behalf, subject to applicable healthcare and legal requirements.

Our website is not intended for children to independently provide personal or medical information without appropriate involvement from a parent, guardian, or authorized representative.

Technical and Website Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location based on technical information
• Pages visited
• Date and time of visits
• Referring website or source
• Website interaction and performance information
• Cookie and similar technology identifiers

2. How We Use Your Information

We may use personal information to:

• Respond to questions and healthcare enquiries
• Arrange appointments and home visits
• Provide requested healthcare and support services
• Assess whether a requested service may be suitable
• Coordinate healthcare professionals and services
• Create and maintain appropriate patient records
• Communicate appointment confirmations and updates
• Provide follow-up support
• Respond to complaints, requests, or concerns
• Process administrative or payment-related matters where applicable
• Maintain patient safety and continuity of care
• Meet healthcare, regulatory, legal, and reporting obligations
• Protect our patients, staff, systems, and services
• Improve website performance and user experience
• Prevent misuse, fraud, security incidents, or unauthorized access
• Maintain internal quality and service records

3. Legal Basis for Processing

Depending on the circumstances and applicable UAE law, we may process personal information on one or more appropriate legal grounds, including:

• Your consent
• Steps necessary to respond to a service or appointment request
• Providing healthcare or managing healthcare services
• Compliance with applicable legal or regulatory obligations
• Protecting the vital interests or safety of an individual where applicable
• Establishing, exercising, or defending legal rights
• Other lawful grounds permitted under applicable UAE legislation

Where consent is the appropriate basis for processing, you may be able to withdraw that consent. Withdrawal does not necessarily affect information that must continue to be retained or processed for medical, legal, regulatory, patient-safety, or record-keeping reasons.

4. Health Information and Confidentiality

Patient and health information is treated with particular care. Access should be limited to authorized personnel who require the information to provide care, coordinate services, perform legitimate administrative functions, or satisfy applicable legal and regulatory obligations.

We seek to maintain appropriate administrative, organizational, physical, and technical safeguards designed to protect health information against unauthorized access, disclosure, loss, alteration, or misuse.

5. When We May Share Information

We do not sell patient medical information.

Information may be shared only when reasonably necessary and legally permitted, including with:

• Doctors, nurses, therapists, and other healthcare professionals involved in your care
• Hospitals or other healthcare facilities where coordination is required
• Laboratories and diagnostic service providers
• Specialist healthcare providers
• Authorized healthcare technology or medical-record service providers
• Insurance or payment-related parties where applicable and authorized
• IT, hosting, communications, cybersecurity, and administrative service providers
• Professional advisers where reasonably necessary
• Government, regulatory, judicial, or healthcare authorities where legally required

Service providers receiving personal information are expected to process it only for appropriate purposes and subject to applicable confidentiality, privacy, and security requirements.

6. WhatsApp, Telephone, Email, and Other Communications

Ikshanaa may provide options to contact us through telephone, email, WhatsApp, or other communication platforms.

If you choose to communicate through a third-party platform such as WhatsApp, information may also be processed by that platform according to its own privacy practices and technical infrastructure.

Please avoid sending unnecessary sensitive medical information through general messaging channels. Our clinical or administrative team may advise you to use another communication method where appropriate.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors interact with the site, improve performance, maintain security, and measure marketing or website effectiveness where such technologies are enabled.

These may include:

• Essential website cookies
• Security cookies
• Preference or functionality cookies
• Analytics technologies
• Advertising or conversion-measurement technologies, where applicable

You can manage cookies through your browser settings and, where available, through the cookie controls provided on our website. Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted and appropriate, we may use contact information to send service-related communications or marketing information that we believe may be relevant to you.

Where consent is required for marketing, we will seek appropriate permission. You may opt out of non-essential marketing communications by following the unsubscribe instructions provided or by contacting us.

Opting out of marketing does not prevent us from sending necessary healthcare, appointment, safety, billing, or administrative communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and in accordance with applicable healthcare, medical-record, legal, regulatory, contractual, and operational requirements.

Healthcare records may need to be retained for periods required by applicable UAE or Dubai healthcare regulations even if you no longer receive services from Ikshanaa.

When information is no longer required to be retained, we may securely delete, destroy, or anonymize it as appropriate.

10. Data Security

We use reasonable safeguards designed to protect personal and healthcare information. Measures may include:

• Access controls
• Authentication controls
• Role-based access where appropriate
• Secure systems and hosting
• Confidentiality procedures
• Staff privacy and security awareness
• System monitoring and security controls
• Appropriate backup and recovery procedures

No website, electronic communication, or data-storage system can be guaranteed to be completely secure. We therefore continually seek to maintain safeguards appropriate to the nature of the information involved.

11. International and Cross-Border Data Transfers

Some technology, hosting, communication, support, or service providers may process information using infrastructure located outside the UAE.

Where personal information is transferred internationally, we seek to handle such transfers in accordance with applicable UAE data-protection and healthcare requirements and use appropriate protections where required.

12. Your Privacy Rights

Subject to applicable law, legal exceptions, medical-record requirements, and verification of your identity, you may have rights relating to your personal information, which may include the ability to:

• Request information about how your personal information is processed
• Request access to certain personal information
• Request correction of inaccurate or incomplete information
• Request restriction of certain processing activities
• Object to certain processing where applicable
• Withdraw consent where processing relies on consent
• Request deletion where legally permitted
• Request transfer of information where such a right applies

Some requests may be restricted where information must be retained or processed to comply with healthcare laws, medical-record requirements, patient-safety obligations, legal claims, regulatory requirements, or other lawful obligations.

13. Requests Made on Behalf of a Patient

Where a request concerns a child, newborn, dependent adult, or another person who is unable to submit the request personally, we may require evidence that the requesting person is legally authorized to act on the patient’s behalf.

We may also request appropriate identity verification before releasing, changing, or providing access to sensitive information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social-media platforms, payment services, maps, messaging platforms, or other external services.

These services operate independently and may have their own privacy policies. We encourage you to review the privacy practices of any third-party service before providing personal information to it.

15. Emergency Medical Information

The website and its contact forms should not be relied upon as an emergency communication service.

If you or another person is experiencing a medical emergency, use the appropriate emergency medical services available in your location rather than relying on a website form, email, or general online message.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, regulatory requirements, or privacy practices.

When we make changes, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.

17. Contact Us

If you have a question about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern regarding the handling of your information, please contact: